Kini is the responsible party for the personal information described here, as that term is used in the Protection of Personal Information Act 4 of 2013 (POPIA). Privacy queries and requests go to [email protected].

We only ask for what an order needs.

To take payment, pack a hamper, deliver it to the right address and confirm that it arrived. To send order confirmations, dispatch notices and receipts. To answer your messages and handle returns, replacements and refunds.

To keep proper accounting records and meet our tax obligations. To detect and prevent fraud. To understand how the site is used so we can improve it.

And, only if you have asked us to, to tell you when the Kini app launches or when we have news worth sending. Every marketing email has an unsubscribe link.

We process your information because it is necessary to perform the contract you entered into when you ordered, because the law requires us to keep certain records, because we have a legitimate interest in running and securing the business, or because you gave us consent, which you can withdraw at any time.

When you give us a parent or relative's details, you confirm that you may share them with us so that we can deliver to them. We use those details to pack, deliver and confirm the hamper, and for nothing else. We do not add a recipient to any marketing list.

If a recipient contacts us and asks what we hold about them, or asks us to remove their address, we will tell them and act on the request.

Our payment provider, to process payment. Our courier, to deliver the hamper, they receive the recipient's name, address and contact number. The suppliers who pack the hampers. Our email, hosting and analytics providers. Our accountants and, where the law requires it, SARS or another authority.

Each of them receives only what they need to do their part, under a written agreement to keep it confidential and use it for no other purpose. We do not sell personal information, and we do not share it for anyone else's advertising.

Some of our hosting, email and analytics providers store data outside South Africa. Where that happens we only use providers that are subject to privacy laws or contractual protections comparable to POPIA.

Order and invoice records are kept for five years from the end of the tax year they fall in, as South African tax law requires. Account details are kept until you ask us to close the account. Marketing contact details are kept until you unsubscribe. Support correspondence is kept for two years.

After that, information is deleted or anonymised.

The site runs over an encrypted connection. Access to order data is limited to staff who need it, and protected by individual accounts and strong passwords. Payment processing is outsourced so that card data never reaches our systems.

No system is completely secure. If a breach occurs that puts your information at risk, we will notify you and the Information Regulator as POPIA requires.

The share calculator on this website is a planning tool. It does not collect, hold or transfer money, and it does not create any obligation between you and the people you plan to share the cost with.

Whoever completes checkout is our customer for the purposes of these terms, regardless of who contributed. Arrangements between family members are a matter between them.

Shared funding inside the Kini app is in development and will be governed by its own terms when it launches.

You may check out as a guest or create an account. An account stores your delivery addresses and order history so that repeat orders are quicker.

Keep your password confidential; you are responsible for activity on your account. Tell us immediately if you believe it has been used without your permission. You may ask us to close your account at any time.

The text, layout, graphics and the Kini name and logo on this site belong to us and may not be copied or reused without our written permission.

You agree not to interfere with the site, attempt to access it other than through the interface we provide, or use it for any unlawful purpose. We aim to keep the site available but do not guarantee uninterrupted access.

We take reasonable care in sourcing, packing and dispatching every hamper. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or excludes liability we cannot lawfully exclude.

Beyond that, our liability arising from an order is limited to the value of that order, and we are not liable for indirect or consequential loss.

Hampers contain ordinary retail groceries and are not a substitute for medical, nutritional or care advice. Check the packaging for allergens and dietary information.

How we collect, use and protect personal information, including a recipient's details, is set out in the privacy policy, which forms part of these terms.

If something has gone wrong, write to [email protected] and we will respond within one working day and work with you to resolve it.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. Nothing here prevents you from approaching the National Consumer Commission or a recognised ombud.

If any provision of these terms is found unenforceable, the rest remain in force. Our failure to enforce a term is not a waiver of it. These terms, together with the privacy and returns policies, are the whole agreement between us in respect of your order.